Use this checklist when a garage door will not open in Shreveport, LA. It is for a door that looks normal. If you heard a bang, or the door is crooked, skip to the phone: 318-478-9963.
1. Look and listen before you touch anything
Is the door level? Is a cable hanging? Is there a gap in the spring above the door? Any yes means stop. Do not run the opener again.
2. Try the wall button, not just the remote
If the wall button works, the remote or keypad is the fault. See remotes and sensors. If neither works, check that the opener has power. A tripped outlet is common after a storm.
3. Look at the photo eyes
Sensors matter more for closing than opening, but a locked-out logic board will ignore both. Lights on the sensors should be steady. Wipe fog off the lenses. Humidity does that here.
4. Check for a lock or a disconnected trolley
Some doors have a slide lock on the inside track. A trolley that is already released will not move with the motor. Do not pull the red cord if the door is off the track.
5. Lift only if the door feels normal
With the opener disconnected, a healthy door should lift without a dead-weight feel and stay put mid-travel. If it is heavy or it will not stay, reconnect nothing and call. That is a spring.
More on the bang: broken spring signs.
FAQ
What is the first thing to check?
Look for a gap in the spring, a loose cable, or a crooked door. If you see any of those, do not keep testing. Call 318-478-9963.
The motor runs but the door does not move. Why?
Often a broken spring, a snapped cable, or a trolley that is not engaged. Stop pressing the button.
Should I pull the red release?
Only during a power outage on a door that was working and feels normal. Not when the door is off the track or heavy.
Why is the door stuck halfway?
It may have hit an obstruction, lost a cable, or thrown a roller. Leave it. Do not crawl under it.
What happens when you call
- Call 318-478-9963. Say Shreveport, LA or the city you are in.
- Describe what the door is doing. Up, down, or stuck partway. A bang, a loose cable, a dead remote. If a car is stuck or the house is open, say so.
- Get a free phone estimate and a time. We say what it sounds like and when someone can come. The repair is quoted again before any work starts. If today is not realistic, we say so.
Call for a free estimate
Call and tell us what the door is doing. We quote before any work starts.