Garage Door Power Outage and Manual Release in Shreveport, LA

A power outage in Shreveport, LA leaves the opener dead and the door closed, or sometimes open. The red release cord disconnects the opener from the door so you can move the door by hand. Call 318-478-9963 if you are not sure the door is safe to move. This is the one time a manual release is even on the table, and only with the checks below.

Use the release only if

• The door was working normally before the power died.
• It is not crooked and not off the track.
• You did not hear a bang.
• You can lift it and it does not feel like a dead weight. If it is heavy, stop. The spring is the problem, and the release will not help you.

How it works

1. If the door is open, do not pull the release and walk away. A disconnected open door can fall.
2. If the door is closed and the checks above pass, pull the red cord in the direction your opener's handle is made to release. The trolley separates.
3. Lift with a firm grip. It should move without a fight. If it does not, stop.
4. When the power is back, the opener has to be reconnected the way that model is built. If the trolley will not catch, call. Do not stand on a ladder under a moving door and yank.

Do not use the release when

The door is off the track, a cable is loose, or a spring is broken. Disconnecting the opener in those cases can drop the door. See off-track doors and springs.

FAQ

The power is out and the door is stuck open. What now?

If the door was healthy before the outage, you may be able to close it by hand after the release, then keep it down. If it feels wrong or crooked, leave it and call 318-478-9963.

Can I pull the release on a heavy door?

No. Heavy means the spring is not carrying the door. Pulling the release can let it fall.

The opener will not reconnect after the power returns. Why?

The trolley may not be lined up, or something else failed during the outage. Call and describe the model if you can read it from the floor.

What happens when you call

1. Call 318-478-9963. Say Shreveport, LA or the city you are in.
2. Describe what the door is doing. Up, down, or stuck partway. A bang, a loose cable, a dead remote. If a car is stuck or the house is open, say so.
3. Get a free phone estimate and a time. We say what it sounds like and when someone can come. The repair is quoted again before any work starts. If today is not realistic, we say so.

Call Now 318-478-9963